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Home maintenance and support

Practical guide to maintaining your home, including improving energy efficiency and any available financial support.

Improving energy efficiency in your home

Advice from Home Energy Scotland

Home Energy Scotland is a national network of advice centres. They are managed by the Energy Saving Trust and funded by the Scottish Government. 

They offer free and impartial advice and support to help you:

  • make your home warmer
  • reduce energy bills
  • contribute to a greener, more sustainable future
  • with details of energy efficiency grants and interest free loans 

Contact Home Energy Scotland:

Telephone: 0808 808 2282  

They operate a dedicated centre for the south west of Scotland (Ayrshire and Dumfries and Galloway) based at the Energy Agency in Ayr.

Area Based Schemes – external wall insulation

Area Based Schemes are local authority-led energy efficiency projects, focussing on external wall insulation.  

The Energy Agency manages the delivery of the Area Based Scheme on our behalf.

The Scottish Government provides substantial grant funding for property owners in the private sector to enable inclusion in the local authority projects. The funding covers the majority of the cost. You, however, may be asked to contribute, too.

If your property is selected for inclusion in an Area Based Scheme, our agent will write to you directly with more information.

Energy Company Obligation (ECO) – energy efficiency improvements from energy companies

ECO is a government energy-efficiency scheme in Great Britain, administered by Ofgem. It is designed to tackle fuel poverty and help reduce carbon emissions. 

Energy companies are obliged to deliver energy efficiency measures to domestic properties. It was first introduced in 2013 and ECO-4 is the fourth version of this scheme, running until 2026.

Go to ECO-4 FAQs – Ofgem

Funding eligibility

The funding is to help:

  • low income households
  • householders that are vulnerable to the effects of living in a cold home

Eligibility is determined by:

  • the existing energy efficiency of your home 
  • your personal circumstances 

Our involvement in ECO-4 is limited to checking you are eligible for funding. The scheme is led by installers. We do not promote or manage ECO-4. 

Approved ECO-4 installers

Funding for work done under ECO-4 is only available if you use an approved installer to carry out the work. We do not associate with or endorse any installer on the approved install scheme. 

Approved installers
Company Website Location
EcoGen Contractors Ltd ecogencontractors.co.uk Dumfries and Galloway
Cool and Easy Renewables Ltd cnerenewables.co.uk Dumfries and Galloway
Green Home Systems Limited greenhomesystems.co.uk Ayrshire
James Frew Ltd jamesfrew.co.uk Ayrshire
Union Technical uniontechnical.co.uk Scotland
MPC Energy Ltd mpcenergy.co.uk Scotland
Eco Providers Ltd ecoproviders.co.uk UK-wide
Green Key Installations Ltd greenkeyinstallations.com UK-wide
Red 1 Group Ltd red1group.com UK-wide
Easy Build Solutions Ltd easybuild-solutions.com UK-wide
Direct Savings Ltd directsavings.org.uk UK-wide
Broad Oak Properties Ltd broadoakproperties.co.uk UK-wide

Check your installer

We have partnered with Ayr-based charity, the Energy Agency, to advise us on ECO-4 Flex.

If you have been approached by an installer and are unsure whether the offer is genuine, please contact the Energy Agency:

Telephone: 01292 525535
Email: abs@energyagency.org.uk

We allow ECO installers to access LA Flex under ECO-4. If you are an ECO installer looking to access LA Flex, please register your interest by emailing our managing agent:

Email: abs@energyagency.org.uk 

If you are approached by a contractor regarding this scheme, ask them to submit their details to this email address.

Statement of intent

Publication of this statement of intent confirms our agreement with Ofgem to take part in the flexible eligibility element of ECO-4.

We are required to publish the current and withdrawn statements of intent.