Festive opening times and service changes
Check opening times and arrangements for our services over the Christmas and New Year period.
Get free bus travel if you are disabled
If you have a disability and live in Scotland, the National Entitlement Card (NEC) bus pass gives you free travel on most buses across Scotland.
Dumfries and Galloway bus services to and from Carlisle are also free with the NEC card.
You can apply for a new card, or a replacement for a lost, stolen, damaged or expired card. It takes about 2 weeks to get your card after you have applied.
If you are blind (severely sight impaired or sight impaired) you may be able to get free bus, train and coach travel across Scotland.
Check if you are eligible for the NEC card
Apply online
Apply in person
Call 030 33 33 3004 and ask for an appointment to make an assisted application at one of our customer service centres.
Staff will help you check your documents, take your photograph and complete your application.
Bring proof of your eligibility
You'll need to bring proof that you are eligible for the NEC card to your appointment.
Bring proof of your identity
You'll need to bring valid, current, documents to prove your identity:
- proof of who you are, for example your birth certificate (unless your name has changed), passport, driving licence or marriage certificate
- proof of your address, for example a utility bill, bank statement, TV licence, Council Tax bill, or a letter from HMRC or DWP
Bring photographic evidence
You'll need to bring your current passport or photo driving licence.
If you do not have photographic evidence
If you do not have a current passport or photo driving licence, bring a passport-style photo signed and dated by a referee.