Our ambition is to be a successful region, with a growing economy, based on fairness, opportunity and quality public services, where all citizens prosper.
Working in partnership with connected, healthy and sustainable communities, the region will be the natural place to live, work, visit and invest.
Our Council Plan
Our Council Plan sets out the vision and strategic outcomes that we want to achieve over the next 5 years.
It guides activity across the council and focuses on how we will deliver better outcomes for the citizens and communities in Dumfries and Galloway.
Council plan on a page
Our simplified 'plan on a page' gives an overview of our themes and strategic outcomes.
Principles
Our principles are how we deliver the outcomes within our Council Plan.
Themes
The Council Plan has 4 themes each with strategic outcomes. This is what we aim to achieve during the life of the plan.
At the start of every financial year, we produces an action plan. This is the second action plan and sets out how we intend to achieve our strategic outcomes for the year ahead.
Council Delivery Plan 2024 to 2025
The annual Council Delivery Plan outlines the activities, outputs and projects which will help achieve or contribute to the agreed outcomes in the Council Plan 2023 to 2028.
View the previous annual delivery plan.
View the end of year performance report 2023 to 2024.
Service plans and delivery
Each of our services produce a service plan which details:
- specific actions from the Council Delivery Plan
- key service activities
- change and improvement activities that they will deliver
Service plans are reviewed annually following approval of the annual delivery plan aligned to the Council Plan 2023 to 2028.
These plans directly link back to the annual delivery of the Council Plan 2023 to 2028. Individual heads of service report their performance to Service and Area Committees on a 6-monthly basis.
Our monitoring and reporting structure
As part of our internal Strategic Planning and Performance Strategy and Framework we have a monitoring and reporting structure in place where we measure our performance and make this information available to you so that you can see how we're doing.
Community Planning Partnership (CPP)
To demonstrate the commitment of partners to Community Planning in Dumfries and Galloway, an Improvement Plan has been developed and is updated each year with a report on the previous year.
Find out more about Community Planning Partnership and Locality Planning.
The Local Outcome Improvement Plan (LOIP)
The Local Outcome Improvement Plan is an agreement between the Community Planning Partnership (CPP) and the Scottish Government. You can also view the latest annual report.
Comment, compliment and complaint performance
We are committed to providing high quality services. We appreciate your feedback, it helps us improve our services and we also let staff know when you think they have done a good job.
We value complaints and use the information from them to help with our services. If something goes wrong or you are dissatisfied with our services, please tell us.
You also view the latest annual complaints monitoring report which provides information mainly relating the Council's performance in the handling of complaints against a group of performance indicators set out by the Scottish Public Services Ombudsman.