Festive opening times and service changes
Check opening times and arrangements for our services over the Christmas and New Year period.
Get help to pay your bill
Contact us for help and advice
If you're having difficulty paying your Council Tax you should contact us as soon as possible so we can help you. Options to consider include applying for a discount, changing your payment plan, or getting financial advice.
Change how or when you pay
We can help you if you're having trouble paying Council Tax by trying different payment arrangements. We can discuss a repayment plan to help you clear any previous year's debts and keep payments for this year up-to-date.
Contact us to set up a repayment plan
Pay by Direct Debit
You could spread the cost of your Council Tax by setting up a Direct Debit. Direct Debit payments can be set up even if you've had a final notice for non-payment and lost the right to pay by instalments. You must contact us before the final payment date on your letter.
If you already have a Direct Debit you can change your payment date and whether you pay weekly, fortnightly or monthly.
Pay your Council Tax by Direct Debit
Check if you can get a discount or exemption
You might qualify for a discount or exemption on your bill. There are many different types, depending on your circumstances and the type of property you live in.
Find out about discounts and exemptions
Get support from Citizens Advice
Dumfries and Galloway Citizens Advice Service can give you advice about money and debt.
Get debt advice from StepChange
StepChange is a national debt charity with free, confidential online advice and a debt repayment plan mediation service.
Get help if you're 25 or under
Dumfries and Galloway Youth Enquiry Service offers a range of help for young people, including advice on benefits and budgeting. You can also get free access to the internet, phone and a printer.
Get help if you're on a low income
If you're on a low income, our benefits and financial support staff can check you get all the help available from the council, for example Council Tax Reduction. Contact us as soon as you realise you're having problems paying.