Festive opening times and service changes
Check opening times and arrangements for our services over the Christmas and New Year period.
Asking for repairs and the Repairing Standard, disputes, deposits and Housing Benefit.
If you rent a property from a private landlord, there are various rules and legislation to provide you with help and legal protection – renting property from a private landlord – mygov.scot
It's your landlord's responsibility to make sure the property meets 2 sets of standards – the Repairing Standard and the Tolerable Standard.
Private landlords have a legal responsibility to make sure that a rented home meets a legal standard of repair called the Repairing Standard.
If you rent a private property, your landlord must follow these rules:
Every landlord who is required to register as a private landlord must meet the Repairing Standard.
The Tolerable Standard – mygov.scot is a basic level of repair your landlord must maintain for the property you live in, to make it fit to live in.
If you have notified your landlord of a problem and it is not attended to satisfactorily or there is a disagreement over whether or not there is a problem, you have a right to refer matters to the Housing and Property Chamber.
They have the power to make a landlord carry out work necessary to meet the Repairing Standard.
When you move into a rented property, most landlords or letting agents will ask you for a deposit.
Your landlord or letting agent has to lodge your deposit with a tenancy deposit scheme within 30 working days of the beginning of the tenancy.
For more information go to tenancy deposit schemes.
If you are renting a home from a private landlord and you are on a low income, you may be able to claim Housing Benefit.
Housing Benefit for private tenants is called Local Housing Allowance – mygov.scot.