The council has received the final Food Standards Scotland (FSS) Capacity and Capability Audit report this week and while the audit acknowledged the competency of staff, it identified an urgent need for additional resources to address increasing demands on the service.
These capacity issues had already been identified prior to the audit, and a management-led review of the Environmental Health and Trading Standards Services has been undertaken. A comprehensive action plan has been implemented to address the audit findings and ensure long-term improvements in service capacity.
Key actions that are being implemented include the redesign of vacant positions to create a Food Safety Officer role, to widen opportunities for on-the-job development and training to attract a broader pool of candidates. The council is actively recruiting additional staff for this role and implementing a development program to build future capacity within the team.
In the report, a resource shortfall of 6.2 full-time equivalent (FTE) food-qualified staff was identified using the FSS Resource Calculator. However, through efficiency measures and streamlined processes, this gap is expected to narrow.
In addition to addressing staffing and supported through the appointment of an Improvement Development Officer, the Community Protection Service is investing in new technology and process improvements to maximize efficiency. A new data management system is being implemented to improve data accuracy and automate manual tasks. A programme of digital transformation means that paper-based forms and notices are being transitioned to digital formats, supported by mobile technology for staff.
Ian Blake, Chair of the Economy and Infrastructure Committee said:
“We take the findings of the FSS audit seriously and are committed to addressing the capacity issues identified. I would like to thank our skilled and dedicated staff for their commitment – they remain at the heart of this effort. We are confident that the measures we are taking will position us to meet current and future challenges.”
The service’s management review has also highlighted significant pressures across other public protection services, including private water supply safety, dog control, and vape and tobacco control. Increasing demand from regulatory changes and public behaviour trends, such as the rise in home food delivery and new licensing requirements, has further stretched resources.
To address these challenges, the service’s five-year People Plan includes succession planning, apprenticeships, and internships to develop a sustainable workforce. Additional measures, such as reassessing fees and contracting out some regulatory activities, are under review to ensure cost-effective service delivery.
The Community Protection Service will work closely with FSS, which will monitor progress against the Action Plan monthly, and further updates will be provided on progress and plans to meet the evolving needs of the community at future committee meetings.
Jackie McCamon, vice chair for the committee added:
“The proactive steps already taken reflect our dedication to maintaining public safety and modernising our services. Although the challenges in recruiting are not unique to our region, the steps taken will allow us to move forward in a positive and sustainable way.”
Further updates will be provided to future meetings or the Economy and Infrastructure Committee on progress and plans to meet the evolving needs of the community.
You can read the full committee report here.