Request a social care assessment
To support you in understanding what support is available to meet your needs, we will require you to have a social work assessment.
You may first want to read our eligibility criteria and read our charging policy.
To request an assessment:
Telephone: 030 33 33 3001
What happens during an assessment
Our customer service team will ask you a number of simple questions and ask you to complete an initial screening form to help understand your care needs. This could include questions around:
- your medical history, and any medical conditions or disabilities that affect your ability to live independently
- how you prepare and cook food
- how you manage everyday activities, such as getting out of bed, washing, dressing and going to the toilet
- how you manage your life at home, such as shopping, laundry, housework and any general household maintenance
- how you make decisions, and whether there is anything you feel would help you to make decisions about your life
They will also:
- explain more about our eligibility criteria and charging policy
- refer you for a more detailed assessment of your personal needs, if it is thought that you are eligible for a service
If you're not eligible
If you're not eligible for support, they will try to give you as much information as they can about alternative sources of support, if appropriate.