Care Call can support you to live independently by installing equipment in your home. We can arrange support in an emergency both day and night. Care Call is open to all ages.
How Care Call works
Care Call works by first installing equipment in your home. We then use this equipment to monitor:
- emergency button pendants
- fall detectors
- smoke detectors
- carbon monoxide detectors
- movement detectors
- door and window sensors
- chair and bed sensors
- flood detectors
The equipment allows you to be connected to our locally based team. If you then want to communicate with our skilled operators, you can do so by activating the equipment.
How to apply
Telephone: 030 33 33 3001
Email: accessteam@dumgal.gov.uk – include 'Care Call referral' as the subject line
Costs and payments
Care Call costs £3.60 a week. It is free for under 18s or with SR1/BASRiS certification. The equipment is included within the weekly charge.
We can collect payments every month or every 3 months.
We will contact you by post to arrange a payment method. We will never contact you directly to ask for card payment details.
Who Care Call is for
Care Call might be the ideal solution if you're experiencing:
- long-term health conditions
- frailty
- sensory impairment
- mental health problems
- dementia
- problems with substance misuse
Care Call home visits
If we need to visit you, we will:
- call you first
- arrange a suitable date and time to visit you, so you will always know we are coming
- have a Dumfries and Galloway council ID card that we will always show you, even if you do not ask to see it
- be dressed in clothing with the Dumfries and Galloway council logo
Potential scams
We are aware of potential scams. If you receive a call from someone claiming to be from Care Call and you have any concerns, please call us:
Telephone: 030 33 33 3001
Sensory support equipment
Additional sensory support is available:
- for deaf alarm compatibility with your existing fire alarm system, go to fire alarm standard: alarms for deaf and deafblind people – Scottish Government
- if you are unable to hear fire alarm activations within your property without hearing aids, we can help review and support this
- if you are a private homeowner, go to home maintenance and support
You can also contact the Sensory Support team.