Class 1 – about Dumfries and Galloway Council

Published: 3 March 2025

Authority name, address and contact details for headquarters and principal offices

Contact us

Organisational structure, roles and responsibilities of senior officers

Council departments

Business opening hours 

Customer Service Centres
Care Call and assistive technology
Libraries
Leisure facilities
Museums and galleries
Parks

Contact details for customer care and complaints procedure

Customer service centres
Making a complaint
Service standards for development management
Service standards for building standards

Model publication scheme and the authority’s guide to information

Dumfries and Galloway Council publication scheme
Dumfries and Galloway Divisional Licensing Boards Publication Scheme and Guide to Information 
Assessor and Electoral Registration Officer

Charging schedule for published information

Details of charges are included in our FOI Policy

Contact details and advice about how to request information from the authority

Access to information
Freedom of information
Requests for environmental information
Data protection - making a subject access request
Customer service centres
Complaints procedure

Charging schedule for environmental information provided in response to requests under the Environmental Information (Scotland) Regulations 2004

Requests for environmental information

Constitution

Council procedures and regulations

Local Government (Scotland) Act 1973
Local Government (Scotland) Act 1994

How the authority is run

Description of governance structure, board, committees and other decision making structures

Councillors
Council committee meetings, agendas and minutes
Council departments

Council departments and structure
Councillors
Councillor surgeries

Governance policies, including standing orders, code of conduct and register of interests

Council procedures and regulations
Register of interests (click on each councillors’ page for their register)

Information and advice on elections

Elections and voting
Registering to vote
Polling places
How to vote
Election results

Corporate planning 

Council priorities and commitments

Council priorities and commitments

Local outcomes improvement plan

Local outcomes improvement plan

Business plans and performance reports

Business plans and performance reports
Local Government Benchmarking Framework

Corporate policies 

Strategies, plans and policies
Unacceptable Actions Policy
Council Contracts and Tender Opportunities
Equality and diversity

Strategic planning processes

Council Plan 2023 to 2028

External relations – accountability relationships, including reports to regulators

Annual Complaints Monitoring Report

Pension fund and governance

Links to external websites:
Scottish Information Commissioner
UK Information Commissioner’s Office
Audit Scotland
Scottish Public Services Ombudsman
Care Inspectorate
Education Scotland

Internal and external audit arrangements

Council procedures and regulations
Financial regulations and codes
Internal audit reports – this information is available on request.

Annual Accounts (includes External Auditor’s Report)

Strategic agreements with other bodies

Local outcomes improvement plan
Community planning – governance, operating and financial framework
Multi Agency Public Protection Arrangements